♥ Policies ♥
♥ Feedback
Feedback is very important to me. It allows me to know that your package arrived safely and that you are happy with your purchase.So please be kind to leave me one :)
Comunication is extremely important between. I always reply to convos that need to be replied. Especially if there is something wrong with items.
If anything wrong with your order, please contact me first, like most people would do.I will surely reply you right away.
This might sound harsh,but I certainly mean it.I work very hard to keep up with my shop and make customers as happy as possible.
♥ Custom Orders
When you make a custom order, I may take approximately ten days to receive the material and create
Feedback is very important to me. It allows me to know that your package arrived safely and that you are happy with your purchase.So please be kind to leave me one :)
Comunication is extremely important between. I always reply to convos that need to be replied. Especially if there is something wrong with items.
If anything wrong with your order, please contact me first, like most people would do.I will surely reply you right away.
This might sound harsh,but I certainly mean it.I work very hard to keep up with my shop and make customers as happy as possible.
♥ Custom Orders
When you make a custom order, I may take approximately ten days to receive the material and create
♥ Payment
The method of payment is paypal.
Once you have placed your order, if you want to add a comment or customize something, you can add it on the Contact Us section.
When you receive your order it take between 2 to 5 days to process
If you want pay for other method, please go to contact us section
Once you have placed your order, if you want to add a comment or customize something, you can add it on the Contact Us section.
When you receive your order it take between 2 to 5 days to process
If you want pay for other method, please go to contact us section
♥ Shipping
Please make sure you provided the right shipping address!!!
If you need it to be sent to different address,please make sure to contact me.
If you gave me a wrong address and the package was sent,there is nothing I can do and I will NOT be held responsible. Its customer's responsibility to provide accurate shipping address.
If the package is returned to me because of the wrong address,you will have to pay the full postage again or I will send you the refund for the order MINUS the shipping cost.
Before completing the order need to pay shipping costs (not included in the original price).
But to pay the shipping costs, we will contact you to tell the amount needed will you need to pay.
Shipping methods:
The method of shipment is ''United Post''.
The estimated time of arrival of the package depends on the area where you live:
Most items, especially those in wholesale need to be ordered before the store to have them shipped, so it might take about 10 to 23 additional days.
If you need it to be sent to different address,please make sure to contact me.
If you gave me a wrong address and the package was sent,there is nothing I can do and I will NOT be held responsible. Its customer's responsibility to provide accurate shipping address.
If the package is returned to me because of the wrong address,you will have to pay the full postage again or I will send you the refund for the order MINUS the shipping cost.
Before completing the order need to pay shipping costs (not included in the original price).
But to pay the shipping costs, we will contact you to tell the amount needed will you need to pay.
Shipping methods:
- Regular: This class does not include shipping package tracking or the tracking number.
- Certificate: sending certificate is a bit more expensive, but you can get a tracking number for your package.
The method of shipment is ''United Post''.
The estimated time of arrival of the package depends on the area where you live:
- Spain: 7 -13 days
- Rest of Europe: 7 - 15 days
- Asia: 15 - 25 days
- U.S.: 13 - 20 days
- Rest of world: at least 28 days.
Most items, especially those in wholesale need to be ordered before the store to have them shipped, so it might take about 10 to 23 additional days.
♥ Exchanges
If you have not recieved your items within 4 weeks please use contact us, so I can arrange something for you! ♥
In the unlikely event there is a fault with the item, please send us picture evidence and we will be happy to refund or exchange the item
In the unlikely event there is a fault with the item, please send us picture evidence and we will be happy to refund or exchange the item